Last updated: April 29, 2026 · Effective: April 29, 2026
This Privacy Policy governs the collection, use, and protection of personal data by Haroon & Co, operating under the trading name Solis Support, through the website solisupport.online and the WhatsApp Business profile Solis Support (+92 320 111 9118). All references to "Solis Support," "we," "us," or "our" refer to Haroon & Co as the registered legal entity.
Solis Support is the independent inverter-support service brand of Haroon & Co, a registered business in Pakistan operating in Wholesale and Retail Trade. Haroon & Co is the legal owner and operator of the domain solisupport.online and all services delivered under the Solis Support brand.
Solis Support is an independent service provider and is not affiliated with, endorsed by, or authorized by Ginlong Technologies (manufacturer of Solis-brand inverters).
For privacy-related enquiries: info@solisupport.online
To provide inverter-support services, we collect the following:
Haroon & Co uses the information collected to:
Solis Support (Haroon & Co) uses the Meta WhatsApp Business API to communicate with customers and deliver inverter-support services. By providing your WhatsApp number to us, you consent to receiving business messages from us via WhatsApp.
All WhatsApp communications are governed by Meta's WhatsApp Business Terms of Service. We only send messages to users who have explicitly opted in. You may opt out at any time by replying "STOP" to any WhatsApp message or by emailing info@solisupport.online.
We collect opt-in consent for WhatsApp messaging through:
Upon opt-in, customers may receive the following confirmation:
We do not sell your personal data. We may share data with:
We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, typically for the duration of our service relationship plus a period of 3 years for service-history reference. You may request deletion of your data at any time, subject to our legal obligations to retain certain records.
You have the right to:
For on-site services, our technicians may take photos of the inverter, installation, fault conditions, and replaced components for service-record and quality-assurance purposes. These photos are stored as part of your service file and are not shared publicly. If you do not want photos taken, please inform the technician at the start of the visit.
This website uses essential cookies to ensure proper functionality. We may also use basic analytics cookies to understand website traffic. You can disable cookies in your browser settings.
We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) for all data transmissions.
Solis Support is an independent service provider. We are not affiliated with, endorsed by, or authorized by Ginlong Technologies (manufacturer of Solis-brand inverters). For manufacturer warranty matters, please contact your authorized Ginlong / Solis distributor directly.
Haroon & Co reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
For any questions regarding this Privacy Policy or your personal data:
Business Name: Haroon & Co (trading as Solis Support)
Website: solisupport.online
Email: info@solisupport.online
WhatsApp: +92 320 111 9118
Operating Address: Trade Zone, Plaza Chowk, BCG, Multan, Pakistan
Business Type: Wholesale and Retail Trade