Privacy Policy

1. Who we are

Solis Support is the independent inverter-support service brand of Haroon & Co, a registered business in Pakistan operating in Wholesale and Retail Trade. Haroon & Co is the legal owner and operator of the domain solisupport.online and all services delivered under the Solis Support brand.

Solis Support is an independent service provider and is not affiliated with, endorsed by, or authorized by Ginlong Technologies (manufacturer of Solis-brand inverters).

For privacy-related enquiries: info@solisupport.online

2. Information we collect

To provide inverter-support services, we collect the following:

• Contact information: Name, email address, phone / WhatsApp number.
• Inverter / system information: Inverter model, serial number, fault code, photos of the inverter screen or installation, system size, location of the installation.
• Service records: Service history, technician notes, parts replaced, on-site service reports.
• Communication records: Messages sent through our contact form, emails, or WhatsApp Business API conversations with our technicians.
• Technical information: IP address, browser type, device identifiers, and aggregated usage data collected via cookies and basic analytics on our website.

3. How we use your information

Haroon & Co uses the information collected to:

• Diagnose, troubleshoot, and resolve issues with your Solis-brand inverter.
• Schedule and dispatch on-site visits, repair work, and installation reviews.
• Respond to service enquiries and provide written reports after services.
• Send service-related communications, follow-ups, and reminders via WhatsApp or email.
• Comply with legal and regulatory obligations under Pakistani law.
• Improve our services, response times, and website.

4. WhatsApp Business API & messaging

All WhatsApp communications are governed by Meta's WhatsApp Business Terms of Service. We only send messages to users who have explicitly opted in. You may opt out at any time by replying "STOP" to any WhatsApp message or by emailing info@solisupport.online.

Opt-in process

We collect opt-in consent for WhatsApp messaging through:

• Our website contact form, which contains an explicit consent checkbox before submission.
• An incoming WhatsApp message from the customer (the customer initiating the conversation constitutes opt-in for response).
• Verbal or written agreement during in-person or telephone service onboarding.

Opt-in confirmation message

Upon opt-in, customers may receive the following confirmation:

Message types

• Utility / service messages: Diagnosis follow-ups, service appointment reminders, technician arrival updates, service reports.
• Conversational: Direct replies to your enquiries about inverter issues or our services.
• We do not send promotional / marketing messages without separate explicit consent.

5. Data sharing & third parties

We do not sell your personal data. We may share data with:

• Meta Platforms Inc. — for WhatsApp Business API operations and business verification.
• Service providers: Hosting, email, and analytics providers who process data on our behalf under confidentiality agreements.
• Spare-parts suppliers: Where component repair is required, we may share inverter model and fault details (no personal customer data) with parts suppliers to source the correct components.
• Legal authorities: Where required by Pakistani law or regulatory obligation.

6. Data retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this policy, typically for the duration of our service relationship plus a period of 3 years for service-history reference. You may request deletion of your data at any time, subject to our legal obligations to retain certain records.

7. Your rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or outdated data.
• Request deletion of your data ("right to be forgotten") subject to our legal retention obligations.
• Withdraw consent for WhatsApp or email communications at any time.
• Lodge a complaint with the relevant data-protection authority in Pakistan.

8. Photos and on-site visits

For on-site services, our technicians may take photos of the inverter, installation, fault conditions, and replaced components for service-record and quality-assurance purposes. These photos are stored as part of your service file and are not shared publicly. If you do not want photos taken, please inform the technician at the start of the visit.

9. Cookies

This website uses essential cookies to ensure proper functionality. We may also use basic analytics cookies to understand website traffic. You can disable cookies in your browser settings.

10. Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) for all data transmissions.

11. Independence notice

12. Changes to this policy

Haroon & Co reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact

For any questions regarding this Privacy Policy or your personal data: