Terms of Service

1. Parties

"Solis Support" is a trading name and service brand of Haroon & Co, a registered business in Pakistan operating in Wholesale and Retail Trade. All references to "we," "us," "our," or "Solis Support" refer to Haroon & Co as the legal contracting party.

"You" or "Customer" refers to any person or entity engaging our services through our website, WhatsApp Business profile, email, telephone, or in person.

2. Independent service provider

"Solis" in our brand name refers to the Latin word for sun. We service Solis-brand inverters under the principle of independent third-party support — similar to how independent repair shops service products from a wide range of manufacturers.

3. Scope of services

We provide the following inverter-support services:

• Remote troubleshooting and diagnosis (phone, email, WhatsApp).
• On-site visits and field service in Multan and across Pakistan.
• Bench-level repair and component replacement.
• Independent installation review and commissioning support.
• Monitoring-app setup (Solis Cloud / SolisHome) and WiFi-dongle pairing.

Services are limited to Solis-brand inverters. Service availability, pricing, and turnaround time depend on inverter model, fault complexity, parts availability, and the customer's location.

4. Out of scope

The following are not within our service scope:

• Sale of new inverters or other electrical equipment.
• Manufacturer warranty processing on behalf of Ginlong Technologies.
• Retail sale of spare parts (we source parts only for repairs we perform).
• Installation of new solar systems.
• Servicing of inverter brands other than Solis.

5. Service fees & payment

Service fees vary based on the type of service, parts required, and travel distance for on-site visits. We provide a quote before any chargeable work begins. By accepting our quote (verbally, in writing, or via WhatsApp), you authorise us to proceed with the work and agree to the stated fees.

Remote diagnosis is generally free of charge. On-site visits, repairs, and parts are chargeable. Payment terms are stated on individual invoices issued in the name of Haroon & Co.

6. Customer responsibilities

To allow us to provide effective service, you agree to:

• Provide accurate and complete information about your inverter model, fault, and installation.
• Provide safe and reasonable access to the installation for on-site visits.
• Ensure the installation has been isolated from DC and AC sources before our technician arrives, where requested.
• Pay invoices in line with the agreed payment terms.
• Notify us promptly of any post-service issues during the follow-up window.

7. Manufacturer warranty

Independent service may or may not affect your manufacturer warranty depending on the warranty terms of your inverter and the type of work performed. You are responsible for reviewing your manufacturer warranty terms before requesting independent service from us. We recommend consulting the authorized Ginlong / Solis distributor in your region for any warranty-covered issue.

We do not represent or claim that our services are covered by, endorsed by, or compatible with manufacturer warranty terms.

8. Service quality & follow-up

We strive to deliver high-quality service. If a fault we serviced recurs within 30 days of our service (and is the same fault, on the same component, in the same conditions), we will revisit the diagnosis at no additional service charge — though parts and travel costs may still apply.

9. Limitation of liability

To the maximum extent permitted by Pakistani law, our total liability arising from any service is limited to the amount you paid us for that specific service. We are not liable for:

• Pre-existing faults, defects, or installation errors not caused by us.
• Consequential losses including lost solar production, energy bills, or business interruption.
• Damage caused by third parties, environmental conditions, grid faults, or manufacturer defects.
• Issues arising from customer-supplied parts or modifications made after our service.

10. Trademark notice

"Solis," "Ginlong," and related marks are the property of Ginlong Technologies. We use the term "Solis" in a descriptive sense to indicate that our services are for owners of Solis-brand inverters. We do not claim ownership of or authorization for any third-party trademark. Our brand name "Solis Support" is used in good faith to describe our service activity (independent support for Solis-brand inverter owners) and does not imply affiliation with the manufacturer.

11. WhatsApp Business communications

We use the Meta WhatsApp Business API to communicate with customers. By engaging our services and providing your WhatsApp number, you consent to receiving service-related communications from us via WhatsApp. You can opt out at any time by replying STOP. See our Privacy Policy for details.

12. Governing law & jurisdiction

These Terms are governed by the laws of Pakistan. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Multan, Punjab, Pakistan.

13. Changes to these Terms

Haroon & Co reserves the right to update these Terms at any time. The current version will always be published on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated Terms.

14. Contact